Our Customer Service Team is available to help you shop. Have a question about size, fit, style, color, anything at all - we are happy to help! Call 1-877-240-2365 during the hours of Monday – Friday 9:00am - 6:00pm EST, Sat & Sun Closed or email us at email@example.com.
ECCO is required by law to collect applicable sales tax on all purchases shipped to states in which ECCO has a physical location or its affiliates operate in. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax rate in that area and the total dollar amount of your order. Some states regulate that we must charge tax on the shipping charges as well.
If you feel that your product is defective and you are unable to return it to the original place of purchase, please click here to submit a WARRANTY CLAIM . Once we receive your shoes and they are inspected, we will contact you by e-mail. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.
If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1-877-240-2365 or email us at firstname.lastname@example.org.
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Returns should be shipped within 60 days of the original shipment with the receipt from your us.shop.ecco.com purchase. Items must be unused and unworn in order to be accepted for a return and a refund.
We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you.. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment. If you do not have this for, Click here for a return form. At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. See our return policy for more information. Please note that independent retailers that carry ECCO shoes do not accept returns from us.ecco.com.
These franchise ECCO stores do not accept returns from us.ecco.com:
ECCO Shoes Scottsdale in Scottsdale, AZ,
ECCO Shoes Boca Town Center in Boca Raton, FL,
ECCO Shoes Millenia in Orlando, FL,
ECCO Palm Beach Gardens in Palm Beach Gardens, FL.
Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:
Order and email shipping confirmation
Packing list that was included with your purchase
The merchandise in unworn condition and in the original box
Your original form of payment.
Please note: PayPal orders will be given store merchandise credit only
ECCO does not stock the original laces for all shoes; however, we can send you replacement laces. Please email your requests to email@example.com. You can also find many laces at www.shoelacesexpress.com.
We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item in your size/color. We suggest that you send your return back and place a new order at the same time. If we can help in any way, please don’t hesitate to contact our Customer Service Team.
ECCO's line of shoes utilizes a unique type of fit called ECCO "Freedom Fit.” This allows the toes to move freely as you walk whereas conventional shoes fit across the width of your feet at the toes which restricts the natural spreading of your toes under the pressure of walking. ECCO "Freedom Fit.” allows our shoes to fit a wide variety of widths.
ECCO only deals with wholesalers who are authorized to sell ECCO shoes online. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In our endeavor to protect our highly valued brand, the fight against counterfeiting online and offline is a high priority to us. See our Counterfeit Information for more details.
Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 72 business hours of receipt. UPS standard delivery will arrive within 7-10 business days of shipment. ECCO does not process orders on Saturdays, Sundays or holidays. For Express delivery, orders must be placed by 12:00 pm EST to be shipped same day. Orders placed after 12:00 pm EST will ship the following business day. UPS shipping schedule is Monday through Friday.