Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 72 business hours of receipt. Standard delivery will arrive within 7-10 business days of shipment. ECCO does not process orders on Saturdays, Sundays or holidays. Shipping schedule is Monday through Friday.

ECCO Pick Up In Store is always free.

Once an order has been placed, it cannot be changed. Please be sure to double check your information before placing your order.

ECCO does not require a minimum order value for In Store Pick Up.

ECCO will hold your order up to 14 days from the time you are notified via email that your order is ready for pick up. If you do not pick your order up within the 14-day period, your order will be canceled automatically. You will receive an order cancellation email.

Shop us.ecco.com and add products to your shopping cart. At checkout, select Pick Up In Store to find a preferred store near you. As soon as your order is ready you will be notified and able to pick it up.

No, at this time us.ecco.com only ships domestically.

Buy Online, Pick Up In Store is a convenient way for you to purchase items on our website and pick them up at an ECCO store near you.

During check out you can designate alternate pick up person. This individual will need to present the email notification that the order is ready for pick up and a government-issued photo ID.

If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at eccousa@ecco.com.

Please contact ECCO Customer Service should you need to cancel your order via email at eccousa@ecco.com.

Please click here to track your order.

To pick up your order, present your email notification that your order is ready for pick up and a government-issued photo ID.

ECCO will send you an email as soon as you order is ready for pick up.

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

If you want to view your order history, on our website under ‘My Account’ at the top of the page, click ‘Order History’ and you can view your most recent orders.

We are open:

Monday - Thursday 9:00am - 5:30pm EST, Friday 9:00am - 3:00pm EST, Saturday and Sunday we are closed.

Please email us at eccousa@ecco.com.

Unfortunately, Gift Cards cannot be used as a payment method on our website. You are welcome to use our ECCO Gift Cards in our physical stores.

Due to our fraud filters ECCO can only accept registered prepaid credits.

ECCO is required by law to collect applicable sales tax. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped or picked up, the standard sales tax rate in that area and the total dollar amount of your order. Some states regulate that we must charge tax on the shipping charges as well. The taxes are calculated by taking our IN distribution center as the sending point. However, the product(s) may be shipped directly from our stores. In this case, the tax amount will be recalculated to reflect this change as applicable.

ECCO USA can only accept orders placed from devices with IP addresses within the US and only with credit cards drawn on US banks.

After you place your order, your card will be authorized for the total order amount. When your order is picked up, the transaction will be finalized and your credit card will be charged.

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

Only ECCO Shoes that are made with ECCO Waterproof or GORE-TEX technology are waterproof.

ECCO's line of shoes utilizes a unique type of fit called ECCO "Freedom Fit.” This allows the toes to move freely as you walk whereas conventional shoes fit across the width of your feet at the toes which restricts the natural spreading of your toes under the pressure of walking. ECCO "Freedom Fit.” allows our shoes to fit a wide variety of widths.

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

ECCO shoes are manufactured in European sizes. Please refer to our size guide to find the correct fit.

ECCO only deals with wholesalers who are authorized to sell ECCO shoes online. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In our endeavor to protect our highly valued brand, the fight against counterfeiting online and offline is a high priority to us. See our Counterfeit Information for more details.

ECCO has a country wide network of retailers. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

If you feel that your product is defective and you are unable to return it to the original place of purchase, please click here to submit a WARRANTY CLAIM. Once we receive your shoes and they are inspected, we will contact you by e-mail. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.