Extended Seasonal Returns

We want you to shop with confidence this season. That’s why we’re extending our return window to give you extra time.

• Purchases made between October 1 and December 31, 2025 can be returned within 90 days of purchase.

• Starting January 1, 2026, our standard 30-day return policy will apply again.

This means whether you’re shopping for fall or getting a head start on holiday gifts, you’ll have plenty of time to make returns if needed.

Starting August 4, 2025, all orders placed via us.ecco.com and the ECCO mobile app will be eligible for Free Returns!

Orders placed before this date will not qualify for free returns and must follow the previous return process.

How do I make a return?

• Go to our online return portal: click here

• Have your order number ready. It starts with one of these prefixes: EC, US, or MA.

• Enter the email address used to place the order.

• We’ll check your return eligibility and contact you if we need more info.

What are the return requirements?

• Returns must be made within 30 days of purchase.

• Items must be unused and unworn to qualify for a refund.

• Socks must be unopened and unworn.

• Refunds exclude original shipping and handling fees.

• For promotional purchases (e.g., 10% off $250, Buy More Save More), refunds are pro-rated unless all qualifying items are returned.

• Use the prepaid return label provided through our online portal to ship your items back.

• Refunds will be credited to the original payment method within 2-4 weeks. You’ll get an email confirmation.

Important details

• Returns accepted only for US orders placed via us.ecco.com or the ECCO mobile app.

• Items purchased at ECCO retail stores or other retailers must be returned there.

• We may refuse returns violating ECCO policies.

• If returned items are worn or damaged, we will contact you and send them back without a refund.

• Customer Service is available via email or chat:

  • Monday–Thursday: 9am–6pm ET

  • Friday: 9am–3pm ET

  • Closed Saturday & Sunday

Where do I send my return?

Ryder System Inc. 8862 E County Rd 100 S Avon, IN 46123, USA

Return In Store

You can return your ECCO online purchase to any of our company owned ECCO Retail Store or ECCO Outlet.

Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:

• Order and email shipping confirmation

• Packing list that was included with your purchase

• The merchandise in unworn condition and in the original box

• Valid ID

• Your original form of payment