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Mid-Season Sale - 30% off select styles - Shop Now
ECCO Your Way
How it works...
Why choose pick up in store?
FAQs
What is Buy Online, Pick Up In-Store and how does it work?
Buy Online, Pick Up In-Store is a convenient way for you to purchase items on our website and pick them up at an ECCO store near you.
Is In-Store pickup available at all ECCO stores?
Shop us.ecco.com and add products to your shopping cart. At checkout, select Pick Up In-Store to find a preferred store near you. As soon as your order is ready you will be notified and able to pick it up.
How much does In-Store Pick Up or delivery cost?
ECCO Pick Up In-Store is always free.
When will my credit card be charged?
After you place your order, your card will be authorized for the total order amount. When your order is picked up, the transaction will be finalized and your credit card will be charged.
Can I use a Gift Card as a form of payment for my Buy Online, Pick Up In-Store purchase?
Unfortunately, Gift Cards cannot be used as a payment method on our website. You are welcome to use our ECCO Gift Card in our physical stores.
What is the minimum order value for Pick Up In-Store?
At ECCO, we do not require a minimum order value for In-store Pick Up.
Online vs. in-store prices and price matching.
At ECCO, our prices on us.ecco.com are the same as they are in-store. This excludes any exclusive online or in-store promotions which we may offer from time to time. Also, we do not offer price matching with any external partners.
How do I view my order history?
If you want to view your order history, on our website under ‘My account’ at the top of the page, click ‘Order history' and you can view your most recent orders.
How will I know when my order is ready for pick up?
ECCO will send you an email as soon as your order is ready for pickup.
How long will I have to pick up my order in-store?
ECCO will hold your order for up to 7 days from the time you are notified via email that your order is ready for pick up. If you do not pick your order up within the 7-day period, your order will be canceled automatically. You will receive an order cancellation email.
What do I need to bring to pick up my order?
To pick up your order, present your email notification that your order is ready for pick up and a government-issued photo ID.
Can someone else pick up my order on my behalf?
During check out, you can designate an alternate pick person. This individual will need to present the email notification that the order is ready for pick up and a government-issued photo ID.
Can I change my pick-up store or delivery address after I placed my order?
Once an order has been placed, it cannot be changed. Please be sure to double-check your information before placing your order.
Can I cancel my pick-up order?
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, us.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.
For Authorized retail stores, Click Here. ECCO reserves the right to inspect any shoe for determination of warranty coverage. ECCO DOES NOT OFFER REPAIRS OR REFURBISHMENT.
ECCO’s One-Year Limited Warranty Covers the Following:
Stitching
All hardware – eyelets, hooks, buckles and ornaments
Quality of leather – inconsistencies resulting in premature wear patterns
GORE-TEX is guaranteed to be waterproof for 3 years from the date of purchase
Attachment of soles to upper and of components of soles to one another
Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions
The Following are NOT Covered under ECCO’s One-Year Limited Warranty:
Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation.
Any alterations such as heel taps or resoling.
Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents.
Leather not properly treated to keep from drying out.
GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear.
Separation of soles or sole components due to being caught, hooked, snagged or cut.
Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation.
Poor fit.
ECCO Return and Inspection Process:
ECCO reserves the right to inspect any shoe for determination for warranty coverage. After inspection, if the shoes are deemed defective, they become the property of ECCO and you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions. If it is determined that the shoes are not covered under the Limited Warranty, your shoes will be returned to you. All ECCO warranty decisions are final.
Allow 5 to 6 weeks for the warranty inspection process.
Shoes returned for warranty inspection must be in good condition and cared for properly as outlined in the “Shoe Care” section on our website.
Continue to the next page to start your warranty claim.
Once you complete this process, please retain your tracking #. You can use this to track your claim at any time through UPS. Please note your ECCO claim # is the last 8 digits of your tracking #.
ECCO reserves the right to deny any warranty claims due to habitual abuse.