Privacy Policy

Privacy Policy

Latest Update: 1/29/2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

ECCO USA, Inc (referred to herein as “ECCO,” “we,” “us” and “our”) respects your privacy and takes our responsibility seriously.

This Privacy Policy describes how we collect, use and share etc. Personal Data in connection with your interactions with us fx when you use of our websites and any other microsites or mobile websites (the “Website”); when you visit an ECCO owned and operated retail store (referred to as “ECCO Stores”); when you use of our mobile applications we make available for download on your personal device (our “Apps”); when you use your ECCO membership account on any of our ECCO channels; when you visit our Facebook, Instagram, TikTok, Pinterest and other social media platforms (our “Social Media Pages”); when you apply for a job with us; or when you contact us etc. Please take the time to read this Privacy Policy.

In this privacy policy we use the term “Personal Data” synonymously with “personal information” or similar expressions as defined in applicable privacy regulation, which essentially is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

We will update this Privacy Policy periodically and will post any updates on the Website. Additionally, this Privacy Policy may be supplemented or amended from time to time by other “privacy notices” posted on the Website or specific pages within the Website, Apps or other channels, where we engage with you. These privacy notices describe in more detail the information we collect on particular pages or areas of the Website, Apps or other channels, where we engage with you.

1. CATEGORIES OF PERSONAL DATA WE COLLECT

 

The Personal Data we collect depends on how you interact with us.  In the past 12 months we might have collected various categories of Personal Data about you, including:

 

  • Audio/Visual data, which might include Personal Data contained in pictures, videos and voice recordings
  • Contact Information, which might include Personal Data revealing your contact details, names, private and work related e-mail addresses, phone numbers, private addresses
  • Demographic information and preferences, which might include Personal Data revealing your preferences, demographic characteristics and similar including but not limited to age, date of birth, citizenship, gender, nationality, language preferences, shoe size, product and service preferences, VISA and Work Permits
  • Digital footprints which might include Personal Data related to your digital activities including device information, browsing information, website & app interactions, cookie information, IP-address, MAC-address, application use, logs, transcripts of chat logs etc.
  • Education, Skills and CV data, which might include Personal Data revealing your educational and professional skills and background incl but not limited to background checks, diplomas, education & trainings, employments outside ECCO, professional memberships, qualifications & certifications, skills, curriculum vitae
  • Employment Information, which might include Personal Data revealing details of your employment relationship with ECCO incl. but not limited to appraisals benefits and entitlements, titles, organizational data, corporate credit card numbers, employment start/end dates, employment history, grievances and complaints, working time, absence records, salary, wages, secondments, suspension and garden leave, warnings & disciplinary sanctions, application details, performance ratings, employee ID, termination reasons, work accidents, workers compensation claims. 
  • Family Information, which might include Personal Data revealing details of your family relationships incl but not limited to marital status, emergency contact details, partner’s name, children’s names and age.
  • Financial Information, which might include Personal Data revealing financial information about you incl. but not limited to bank account number, remuneration, travel & expense details, credit/debit card info, payment details, insurance info, pension info, social security info, tax information, retirement info etc.
  • Government Identifiers, which might include Personal Data vested in official ID numbers issued by governmental bodies, including but not limited to fx social security No., Passport No., Drivers License No. etc.
  • Other Identifiers, which might include Personal Data vested in other unique ID numbers than “Government identifiers” and Digital Footprints which can be used to identify you.
  • Profiling & inferences, which might include Personal Data derived from automated processing of Personal Data used to evaluate certain personal aspects relating to you, in particular to analyse or predict aspects concerning your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
  • Sales and Transactional data, which might include Personal Data revealing details of your shopping history incl. but not limited to orders and purchases, returns, exchanges, claims, reservations, items added to shopping cart, sales incentives, rewards & earnings and other transactional information.
  • Social Media data, which might include Personal Data related to your activities and information on social media.
  • Survey and training data, which might include Personal Data tied with your responses in surveys and trainings etc.
  • User Account Information, which might include Personal Data concerning your user accounts incl. but not limited to fx log in details, passwords, usage history etc.
  • User Generated Content (UGC), which might include any other kind of Personal Data revealed in content generated and submitted by you on our Websites, Apps, Social Media pages or to us in person.

We might also have collected Personal Data, which in certain states might be considered as Sensitive Personal Information such as

  • Account log-In, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
  • Precise geolocation
  • Social security, driver’s license, state identification card, or passport number
  • Racial or ethnic origin, religious or philosophical beliefs, or union membership,
  • Information concerning health and sex life or sexual orientation.

You can read more about Personal Data is collected and used in specific situations in SECTION 3 (HOW AND WHY WE USE YOUR PERSONAL DATA).

2. THE SOURCES FROM WHICH WE COLLECT PERSONAL DATA

 

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:

 

  • You: We collect information directly from you, whenever you: make a purchase; visit a store; contact us with questions or comments; upload content to our Website, Apps, or Social Media Pages; enter our contests, sweepstakes, or other promotions; add items to your shopping cart; create an ECCO account; respond to a survey; make a product review; opt in to text messages; apply for a job; or fill out any forms on our Website, Apps, or Social Media Pages.
  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, use our Apps, interact with our Social Media Pages or online advertising, or open our emails.
  • Third Parties: We work with third parties who provide services to us, like analytics or advertising companies, data brokers, etc. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
  • Social Media Platforms: Social media platforms share information, which is typically aggregated and doesn’t include Personal Data, with ECCO. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings. If you contact us via social media platforms to make a complaint or service request, then we will collect information related to such complaint of service request from the social media platform.
  • Cookies: ECCO uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), web beacons, and other similar technologies to automatically collect information when you visit our Website, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website, Apps, or emails over time, for example, which pages you visit, which links you use, and how long you stay on each page. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Website and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.
  • Publicly Available Data: We may combine the information you provide to us with data that is publicly available and data that we collect in ECCO stores, at our marketing events, or receive from other sources.

You can read more about how we collect and use your Personal Data in specific situations SECTION 3 (HOW AND WHY WE USE YOUR PERSONAL DATA).

3. WHY WE COLLECT AND USE PERSONAL DATA

 

Why and how we collect and use your Personal Data depends on how you interact with us, and which services you make use of. The purpose for which we collect and use your Personal Data include

 

  • Customer Experience: Serving content on our Website, Apps, and Social Media Pages and developing our products and services.
  • Advertising: Making the Website and Apps available and presenting and advertising our products and services online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
  • Promotions: Running contests, sweepstakes, or other promotions.
  • Ordering & Fulfillment: Receiving and fulfilling your orders and other requests, including, but not limited to, processing payments, confirming or updating you on the status of your order, delivering packages, and responding to your customer service inquiries.
  • Accounts & Memberships: Operating accounts and membership programs, including making certain services available, offering rewards and/or special promotions to members.
  • Communications: Communicating with you, including responding to your requests and asking for feedback through surveys, product reviews or other messages.
  • Social Curation: Promoting and branding our products and services through sharing User Generated Content obtained through product and service reviews, social media activities etc. across our Websites, Apps, Social Media Pages, and other ECCO Group owned and operated websites, apps, and social media pages.
  • Understanding our consumers: Analyzing our consumers activities with us (including interactions with our Website, Apps, Social Media Pages, stores, and emails or other forms of communications) and analyzing trends and statistics in order to understand our consumers and to determine how to optimize the consumer experiences, our merchandising, services and promotions etc.
  • Personalization: Personalize your shopping, Website and Apps experiences by using your product interests, shopping patterns, purchase information, digital behaviour and other information to recommend products, services or promotions that we believe you may be interested in as well as personalizing advertising and experiences on our Website, Apps, emails, and ads.
  • Recruiting & Hiring: Recruiting and hiring of employees etc. for our organization.
  • HR operations: Managing and developing our human resources,  payroll and finance administration, health & safety administration, IT security & IT operations, Internal communication etc.
  • Security & fraud prevention: Protecting ECCO and our consumers and employees etc. from fraud, security threats, and other illegal or harmful activity.
  • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

4. HOW WE DISCLOSE YOUR PERSONAL DATA TO OTHERS

 

In order to make our services available to you, provide you with requested services and support and in general to operate our business, we will have to disclose and transfer your Personal Data to other ECCO Affiliates (meaning companies which are either directly or indirectly owned or controlled by us, under common control or ownership with us, or owns or controls us) and third parties, such as IT suppliers, marketing agencies, logistics service providers, payment service providers etc.

 

When using service providers  and contractors to process your Personal Data on our behalf (also referred to as “data processors”) we require, that they only process your Personal Data in accordance with our instructions. We also require that the data processors signs relevant contracts providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the data processing will meet the requirements of the applicable data protection regulation and ensures an appropriate protection of your rights.

In case we disclose your Personal Data to third parties, who will not be acting as a data processor under our instructions, but as independent data controllers, then we do our best to ensure that they are trustworthy and have implemented appropriate technical and organisational measure to protect your data.

5. HOW WE RETAIN AND DELETE YOUR DATA

 

Your Personal Data will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the Personal Data is collected and legitimately processed as explained above. This implies that we will keep and process your Personal Data as long as we are providing services to you,  interacting with you, have or consider having a relationship with you. We may retain your Personal Data for longer if it is necessary to comply with our legal obligations or reporting obligations, such as to resolve disputes or if requested by a lawful order from court, or as permitted or required by applicable law. We may also retain your Personal Data in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your Personal Data, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your Personal Data; and applicable legal requirements. 

 

We will also honor any statutory right you have to request your Personal Data to be deleted or anonymized. Please refer to SECTION 6 (YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE)

6. YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE

 

We respect that you according to applicable data protection regulation under certain conditions may have certain privacy rights related to your Personal Data.

 

In below sections you can read more about the specific privacy rights you might have, which depends on which state you are a resident of.  

We always respect that any consents you have given to process  your Personal Data can be withdrawn at any time. In case you withdraw a consent, then we will cease to process your Personal Data, unless and to the extent the continued processing is permitted or required according to the applicable privacy regulation or other applicable laws and regulations. The withdrawal from your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.

If you refrain from providing required consent, or later withdraw from the consents, it might have as a consequence that you are not able to benefit from the services based on the consent.

If you want to make use of any of your rights, then please send us your request via the points of contact listed in SECTION 10 (OUR CONTACT DETAILS) or such other mean described below. 

You can unsubscribe from Newsletters by following the instructions in any e-mail or other communication you receive from us.

Please provide us with relevant information to take care of your request, including your full name and email address so that we can clearly identify you. We will respond to your request as soon as possible.

7. COMPLAINTS

 

We do our best to ensure that we protect your Personal Data, keep you informed about how we process your Personal Data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your Personal Data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us if you want to make use of your rights.

 

Please contact us through the points of contact listed in section 10 (our contact details) Please also provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request without undue delay.

8. LINKS TO OTHER WEBSITES

 

We may provide links to third party websites. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our websites. Before disclosing your Personal Data on any other website, we advise you to examine the terms and conditions of using that website and its privacy policies.

Klarna: When you check-out your shopping cart we provide you the option to pay via Klarna. This consumer financing service is offered and operated by Klarna, Inc.

 

9. CHANGES TO THIS PRIVACY POLICY

 

We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collecting and processing of your Personal Data.

 

This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliates and other terms and conditions applicable to this website or which you have agreed to as part of interacting with us or another ECCO Affiliate.

You can always find the updated version of our Privacy Policy at us.ecco.com

If you have consented to receive newsletters and other information from us, we will also inform you directly about any updates to this Privacy Policy through e-mail.

10. OUR CONTACT DETAILS

 

We welcome your comments and questions. Please contact us at:

 

ECCO USA, Inc.

Attn: Privacy Policy Inquiries

16 Delta Drive

Londonderry, NH 03053

Phone: 877-240-2365
Email: ECCOUSA.Privacy@ecco.com

 

 

Need Help?

Call Us

Reach out to us via email using our contact form

Call Us

Ask your questions via chat

Privacy Policy

Privacy Policy

Latest Update: 1/29/2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

ECCO USA, Inc (referred to herein as “ECCO,” “we,” “us” and “our”) respects your privacy and takes our responsibility seriously.

This Privacy Policy describes how we collect, use and share etc. Personal Data in connection with your interactions with us fx when you use of our websites and any other microsites or mobile websites (the “Website”); when you visit an ECCO owned and operated retail store (referred to as “ECCO Stores”); when you use of our mobile applications we make available for download on your personal device (our “Apps”); when you use your ECCO membership account on any of our ECCO channels; when you visit our Facebook, Instagram, TikTok, Pinterest and other social media platforms (our “Social Media Pages”); when you apply for a job with us; or when you contact us etc. Please take the time to read this Privacy Policy.

In this privacy policy we use the term “Personal Data” synonymously with “personal information” or similar expressions as defined in applicable privacy regulation, which essentially is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

We will update this Privacy Policy periodically and will post any updates on the Website. Additionally, this Privacy Policy may be supplemented or amended from time to time by other “privacy notices” posted on the Website or specific pages within the Website, Apps or other channels, where we engage with you. These privacy notices describe in more detail the information we collect on particular pages or areas of the Website, Apps or other channels, where we engage with you.

1. CATEGORIES OF PERSONAL DATA WE COLLECT

 

The Personal Data we collect depends on how you interact with us.  In the past 12 months we might have collected various categories of Personal Data about you, including:

 

  • Audio/Visual data, which might include Personal Data contained in pictures, videos and voice recordings
  • Contact Information, which might include Personal Data revealing your contact details, names, private and work related e-mail addresses, phone numbers, private addresses
  • Demographic information and preferences, which might include Personal Data revealing your preferences, demographic characteristics and similar including but not limited to age, date of birth, citizenship, gender, nationality, language preferences, shoe size, product and service preferences, VISA and Work Permits
  • Digital footprints which might include Personal Data related to your digital activities including device information, browsing information, website & app interactions, cookie information, IP-address, MAC-address, application use, logs, transcripts of chat logs etc.
  • Education, Skills and CV data, which might include Personal Data revealing your educational and professional skills and background incl but not limited to background checks, diplomas, education & trainings, employments outside ECCO, professional memberships, qualifications & certifications, skills, curriculum vitae
  • Employment Information, which might include Personal Data revealing details of your employment relationship with ECCO incl. but not limited to appraisals benefits and entitlements, titles, organizational data, corporate credit card numbers, employment start/end dates, employment history, grievances and complaints, working time, absence records, salary, wages, secondments, suspension and garden leave, warnings & disciplinary sanctions, application details, performance ratings, employee ID, termination reasons, work accidents, workers compensation claims. 
  • Family Information, which might include Personal Data revealing details of your family relationships incl but not limited to marital status, emergency contact details, partner’s name, children’s names and age.
  • Financial Information, which might include Personal Data revealing financial information about you incl. but not limited to bank account number, remuneration, travel & expense details, credit/debit card info, payment details, insurance info, pension info, social security info, tax information, retirement info etc.
  • Government Identifiers, which might include Personal Data vested in official ID numbers issued by governmental bodies, including but not limited to fx social security No., Passport No., Drivers License No. etc.
  • Other Identifiers, which might include Personal Data vested in other unique ID numbers than “Government identifiers” and Digital Footprints which can be used to identify you.
  • Profiling & inferences, which might include Personal Data derived from automated processing of Personal Data used to evaluate certain personal aspects relating to you, in particular to analyse or predict aspects concerning your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
  • Sales and Transactional data, which might include Personal Data revealing details of your shopping history incl. but not limited to orders and purchases, returns, exchanges, claims, reservations, items added to shopping cart, sales incentives, rewards & earnings and other transactional information.
  • Social Media data, which might include Personal Data related to your activities and information on social media.
  • Survey and training data, which might include Personal Data tied with your responses in surveys and trainings etc.
  • User Account Information, which might include Personal Data concerning your user accounts incl. but not limited to fx log in details, passwords, usage history etc.
  • User Generated Content (UGC), which might include any other kind of Personal Data revealed in content generated and submitted by you on our Websites, Apps, Social Media pages or to us in person.

We might also have collected Personal Data, which in certain states might be considered as Sensitive Personal Information such as

  • Account log-In, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
  • Precise geolocation
  • Social security, driver’s license, state identification card, or passport number
  • Racial or ethnic origin, religious or philosophical beliefs, or union membership,
  • Information concerning health and sex life or sexual orientation.

You can read more about Personal Data is collected and used in specific situations in SECTION 3 (HOW AND WHY WE USE YOUR PERSONAL DATA).

2. THE SOURCES FROM WHICH WE COLLECT PERSONAL DATA

 

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:

 

  • You: We collect information directly from you, whenever you: make a purchase; visit a store; contact us with questions or comments; upload content to our Website, Apps, or Social Media Pages; enter our contests, sweepstakes, or other promotions; add items to your shopping cart; create an ECCO account; respond to a survey; make a product review; opt in to text messages; apply for a job; or fill out any forms on our Website, Apps, or Social Media Pages.
  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, use our Apps, interact with our Social Media Pages or online advertising, or open our emails.
  • Third Parties: We work with third parties who provide services to us, like analytics or advertising companies, data brokers, etc. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
  • Social Media Platforms: Social media platforms share information, which is typically aggregated and doesn’t include Personal Data, with ECCO. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings. If you contact us via social media platforms to make a complaint or service request, then we will collect information related to such complaint of service request from the social media platform.
  • Cookies: ECCO uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), web beacons, and other similar technologies to automatically collect information when you visit our Website, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website, Apps, or emails over time, for example, which pages you visit, which links you use, and how long you stay on each page. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Website and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.
  • Publicly Available Data: We may combine the information you provide to us with data that is publicly available and data that we collect in ECCO stores, at our marketing events, or receive from other sources.

You can read more about how we collect and use your Personal Data in specific situations SECTION 3 (HOW AND WHY WE USE YOUR PERSONAL DATA).

3. WHY WE COLLECT AND USE PERSONAL DATA

 

Why and how we collect and use your Personal Data depends on how you interact with us, and which services you make use of. The purpose for which we collect and use your Personal Data include

 

  • Customer Experience: Serving content on our Website, Apps, and Social Media Pages and developing our products and services.
  • Advertising: Making the Website and Apps available and presenting and advertising our products and services online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
  • Promotions: Running contests, sweepstakes, or other promotions.
  • Ordering & Fulfillment: Receiving and fulfilling your orders and other requests, including, but not limited to, processing payments, confirming or updating you on the status of your order, delivering packages, and responding to your customer service inquiries.
  • Accounts & Memberships: Operating accounts and membership programs, including making certain services available, offering rewards and/or special promotions to members.
  • Communications: Communicating with you, including responding to your requests and asking for feedback through surveys, product reviews or other messages.
  • Social Curation: Promoting and branding our products and services through sharing User Generated Content obtained through product and service reviews, social media activities etc. across our Websites, Apps, Social Media Pages, and other ECCO Group owned and operated websites, apps, and social media pages.
  • Understanding our consumers: Analyzing our consumers activities with us (including interactions with our Website, Apps, Social Media Pages, stores, and emails or other forms of communications) and analyzing trends and statistics in order to understand our consumers and to determine how to optimize the consumer experiences, our merchandising, services and promotions etc.
  • Personalization: Personalize your shopping, Website and Apps experiences by using your product interests, shopping patterns, purchase information, digital behaviour and other information to recommend products, services or promotions that we believe you may be interested in as well as personalizing advertising and experiences on our Website, Apps, emails, and ads.
  • Recruiting & Hiring: Recruiting and hiring of employees etc. for our organization.
  • HR operations: Managing and developing our human resources,  payroll and finance administration, health & safety administration, IT security & IT operations, Internal communication etc.
  • Security & fraud prevention: Protecting ECCO and our consumers and employees etc. from fraud, security threats, and other illegal or harmful activity.
  • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

4. HOW WE DISCLOSE YOUR PERSONAL DATA TO OTHERS

 

In order to make our services available to you, provide you with requested services and support and in general to operate our business, we will have to disclose and transfer your Personal Data to other ECCO Affiliates (meaning companies which are either directly or indirectly owned or controlled by us, under common control or ownership with us, or owns or controls us) and third parties, such as IT suppliers, marketing agencies, logistics service providers, payment service providers etc.

 

When using service providers  and contractors to process your Personal Data on our behalf (also referred to as “data processors”) we require, that they only process your Personal Data in accordance with our instructions. We also require that the data processors signs relevant contracts providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the data processing will meet the requirements of the applicable data protection regulation and ensures an appropriate protection of your rights.

In case we disclose your Personal Data to third parties, who will not be acting as a data processor under our instructions, but as independent data controllers, then we do our best to ensure that they are trustworthy and have implemented appropriate technical and organisational measure to protect your data.

5. HOW WE RETAIN AND DELETE YOUR DATA

 

Your Personal Data will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the Personal Data is collected and legitimately processed as explained above. This implies that we will keep and process your Personal Data as long as we are providing services to you,  interacting with you, have or consider having a relationship with you. We may retain your Personal Data for longer if it is necessary to comply with our legal obligations or reporting obligations, such as to resolve disputes or if requested by a lawful order from court, or as permitted or required by applicable law. We may also retain your Personal Data in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your Personal Data, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your Personal Data; and applicable legal requirements. 

 

We will also honor any statutory right you have to request your Personal Data to be deleted or anonymized. Please refer to SECTION 6 (YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE)

6. YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE

 

We respect that you according to applicable data protection regulation under certain conditions may have certain privacy rights related to your Personal Data.

 

In below sections you can read more about the specific privacy rights you might have, which depends on which state you are a resident of.  

We always respect that any consents you have given to process  your Personal Data can be withdrawn at any time. In case you withdraw a consent, then we will cease to process your Personal Data, unless and to the extent the continued processing is permitted or required according to the applicable privacy regulation or other applicable laws and regulations. The withdrawal from your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.

If you refrain from providing required consent, or later withdraw from the consents, it might have as a consequence that you are not able to benefit from the services based on the consent.

If you want to make use of any of your rights, then please send us your request via the points of contact listed in SECTION 10 (OUR CONTACT DETAILS) or such other mean described below. 

You can unsubscribe from Newsletters by following the instructions in any e-mail or other communication you receive from us.

Please provide us with relevant information to take care of your request, including your full name and email address so that we can clearly identify you. We will respond to your request as soon as possible.

7. COMPLAINTS

 

We do our best to ensure that we protect your Personal Data, keep you informed about how we process your Personal Data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your Personal Data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us if you want to make use of your rights.

 

Please contact us through the points of contact listed in section 10 (our contact details) Please also provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request without undue delay.

8. LINKS TO OTHER WEBSITES

 

We may provide links to third party websites. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our websites. Before disclosing your Personal Data on any other website, we advise you to examine the terms and conditions of using that website and its privacy policies.

Klarna: When you check-out your shopping cart we provide you the option to pay via Klarna. This consumer financing service is offered and operated by Klarna, Inc.

 

9. CHANGES TO THIS PRIVACY POLICY

 

We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collecting and processing of your Personal Data.

 

This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliates and other terms and conditions applicable to this website or which you have agreed to as part of interacting with us or another ECCO Affiliate.

You can always find the updated version of our Privacy Policy at us.ecco.com

If you have consented to receive newsletters and other information from us, we will also inform you directly about any updates to this Privacy Policy through e-mail.

10. OUR CONTACT DETAILS

 

We welcome your comments and questions. Please contact us at:

 

ECCO USA, Inc.

Attn: Privacy Policy Inquiries

16 Delta Drive

Londonderry, NH 03053

Phone: 877-240-2365
Email: ECCOUSA.Privacy@ecco.com

 

 

Need Help?

Call Us

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