For orders placed on or after March 18, 2026, free returns are no longer available for non-ECCO CLUB members on us.ecco.com. Join ECCO CLUB to enjoy free 30-day returns.

A $10 return shipping fee, plus any applicable taxes, will be deducted from your refund for non–ECCO CLUB members.

How do I make a return?

• Go to our online return portal: click here

• Have your order number ready. It starts with one of these prefixes: US, EC or MA.

• Enter the email address used to place the order.

• We’ll check your return eligibility and contact you if we need more info.

What are the return requirements?

• Returns must be made within 30 days of purchase.

• Items must be unused and unworn to qualify for a refund.

• Socks must be unopened and unworn.

• Refunds exclude original shipping and handling fees.

• For promotional purchases (e.g., 10% off $250, Buy More Save More), refunds are pro-rated unless all qualifying items are returned.

• Use the return label provided through our online portal to ship your items back.

• Refunds will be credited to the original payment method within 2-4 weeks. You’ll get an email confirmation.

Important details

• Returns accepted only for US orders placed via us.ecco.com.

• Items purchased at ECCO retail stores or other retailers must be returned there.

• A $10 return shipping fee + applicable taxes will be deducted from your refund for non–ECCO CLUB members.

• We may refuse returns violating ECCO policies.

• If returned items are worn or damaged, we will contact you and send them back without a refund.

• Customer Service is available via email or chat:

  • Monday–Thursday: 9am–6pm ET

  • Friday: 9am–3pm ET

  • Closed Saturday & Sunday

Where do I send my return?

Ryder System Inc. 8862 E County Rd 100 S Avon, IN 46123, USA

Return In Store

You can return your ECCO online purchase to select company-owned ECCO Retail Stores or ECCO Outlets during the month of January. Please contact your local store and speak with an associate for more information.

Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:

• Order and email shipping confirmation

• Packing list that was included with your purchase

• The merchandise in unworn condition and in the original box

• Valid ID

• Your original form of payment