Join ECCO CLUB & enjoy free shipping on every order and free 30-day returns
New Arrivals Are Here. Shop the Latest ECCO Styles.
Join ECCO CLUB & enjoy free shipping on every order and free 30-day returns
•New Arrivals Are Here. Shop the Latest ECCO Styles.
•Join ECCO CLUB & enjoy free shipping on every order and free 30-day returns
New Arrivals Are Here. Shop the Latest ECCO Styles.
1.1 Welcome to ECCO Club, the membership program (hereinafter the “Membership”) of ECCO USA, Inc., with its registered address at 1 Northeastern Blvd, Salem, New Hampshire, and company registration number 02-0485427 and its subsidiaries (hereinafter “ECCO”). The United States of America shall be the territory relevant for the Membership (hereinafter the “Territory”). By signing up to the Membership you agree to be bound by these terms and conditions for ECCO’s membership program in the Territory (hereinafter the “Terms and Conditions”).
2.1 Participation in the Membership is limited to individuals acting in their personal capacity with a valid email account. Further to participate, you must be considered an adult by local legislation in the Territory. By signing up, you confirm that you fulfill these eligibility criteria. ECCO reserves the right to request written confirmation of your fulfillment of these eligibility criteria but shall not be obliged to do so.
2.2 Companies, foundations, associations or other entities, or others making bulk or commercial purchases are not eligible for participation.
3.1 If you meet the above eligibility criteria, you may sign up by filling in the registration form at us.ecco.com/campaigns/ecco-club, through the ECCO website or in ECCO’s retail stores. Enrollment is free of charge and not conditioned on making a purchase.
3.2 Only one account is allowed per person. Your participation in the Membership is personal and non-transferable. The Membership may not be used for reselling or making profit. It is your responsibility and a condition for participation that you keep your email address and contact details up to date. Also, you must use your best efforts to keep your email address and password secure and private and you are responsible for all activity conducted through your account.
4.1 The Membership is our way of thanking and rewarding our loyal customers. Benefits may include the following:
A welcome offer discount for signing up for our newsletter; to be used on your first order of full-price footwear as an ECCO Club member.
Coupons, upon completing your first order of footwear as an ECCO Club member, on the anniversary of your enrollment in ECCO Club and on your birthday, you will receive coupons, to be applied to purchases of footwear.
Everyday Benefits, including free standard shipping on all orders and free 30-day returns.
Exclusive Access and Personalized Discounts: As an ECCO Club member you will from time to time receive early access to new arrivals (e.g., shop seasonal drops before general release) or early access to sales (e.g., advance access to Black Friday promotions) and personalized discounts tailored to past purchases and engagement.
Exclusive Invitations: As an ECCO Club member you will receive Invitations to exclusive VIP discount events and exclusive access to in-store events and brand experiences.
For a complete overview of the benefits currently available through ECCO Club reference is made to us.ecco.com/campaigns/ecco-club.
4.2 Coupons received through ECCO Club are valid for 60 calendar days from receipt and cannot be combined with other coupons. Coupons may only be applied on purchases of footwear, and may only be applied on purchases through us.ecco.com (while being logged in to your account) or offline through one of our owned and operated retail stores and outlets (ECCO wholesale partners are excluded).
4.3 Transition rewards for existing ECCO accounts: If you held an ECCO account before enrolling in ECCO Club, your rewards will depend on your newsletter consent status: Coupon offers are generally available only for a single use and a limited time. Promotional discounts are not re-issued or available after the offer period ends. Past newsletter subscribers and participant benefits do not carry over to the new ECCO Club plan.
4.4 If you return an item purchased with a coupon, ECCO will refund the amount you paid after the coupon was applied and reinstate the coupon for one additional use, subject to its original expiration date.
4.5 Abuse and multiple sign-ups safeguards: To protect the integrity of the Membership, each individual is limited to one account, and ECCO may also limit one account per email address, mobile number, payment card, shipping address, and household. Creating, using, or attempting to use multiple accounts, or repeatedly enrolling and cancelling Memberships to obtain additional benefits, is prohibited and constitutes abuse. ECCO may require identity verification, aggregate related accounts, deny or revoke benefits, cancel orders, suspend or terminate accounts, and take any other action it deems appropriate if it detects or reasonably suspects abuse, fraud, or gaming of the program.
4.6 Coupon delivery and marketing subscription: Coupons and other benefits are delivered by email to the email address associated with your ECCO Club account. Certain benefits that are promotional in nature such as coupons and invitations to VIP events — are sent as part of ECCO marketing emails. To receive these benefits, you must remain opted in to ECCO marketing emails. If you unsubscribe from marketing emails, you will continue to receive essential service communications about your Membership, but you will not receive marketing communications and may not receive marketing-delivered coupons and invitations. ECCO is not responsible for coupons or emails that are blocked, filtered, misdirected, or that you fail to receive due to inaccurate or outdated contact information.
4.7 For your offline purchases you must inform store staff about your enrollment and provide them with your account information (name and email address) for the store staff to properly apply benefits. Only purchases made within the Territory will qualify, meaning that unfortunately we are not able to accept any purchases made by you during travels to other countries under this Membership.
4.8 Personalized discounts are automatically generated based on the personal data we process about you, such as your gender, age, information about your interests and purchasing preferences, as further described in our privacy policy, reference is made to section 6 of these Terms and Conditions.
4.9 The Membership is provided on an “as is” and “as available” basis. ECCO may in its sole discretion from time-to-time change, discontinue or add Membership related benefits and activities without prior notification to you.
4.10 Benefits cannot be utilized/redeemed in combination with other discounts or promotions offered and cannot be exchanged for other benefits, cash, gift cards, products or other.
5.1 Membership Communications: By enrolling in the Membership, you agree that ECCO may send you service communications via emails, text messages (SMS) and/or postal mail to provide you service communications necessary to operate the Membership (for example, enrollment confirmations, account and benefit status, and updates to these Terms and Conditions).
5.2 Marketing communications and delivery of promotional benefits. Separately, you may consent to receive ECCO marketing emails about products, promotions, and special offers. Some Membership benefits are delivered within marketing emails (including the welcome offer, birthday coupon, anniversary coupon, and invitations to VIP or early-access events). You must remain subscribed to ECCO marketing emails to receive those marketing-delivered benefits. You may withdraw your marketing consent at any time by using the unsubscribe link in our emails; doing so will not affect service communications but may prevent delivery of marketing-delivered benefits.
5.3 Contact information: For information about the Membership please email eccousa@ecco.com.
6.1 For the purpose of your participation in the Membership, ECCO will collect and process personal data about you such as your name and email address and any other personal data disclosed to ECCO by you. For more information about how ECCO processes and protects personal data please refer to ECCO’s privacy policy at us.ecco.com/customer-service/legal-pages/privacy-policy.
7.1 Your termination: You may terminate your Membership at any time by contacting ECCO Customer Service at email eccousa@ecco.com.
7.2 ECCO’s termination: ECCO may terminate your Membership at any time if we determine that you (a) are ineligible to enroll/participate cf. section 2 above, (b) have violated any of these Terms and Conditions or other ECCO terms and conditions relevant to this Membership (e.g. terms of use of website or terms and conditions for sale) or any applicable law or regulation, or (c) engaged in any fraud, deception or any abuse of the Membership, or any of the benefit programs provided to members.
7.3 Consequences of termination: No matter the reason for termination, your Membership will be revoked and any accumulated points and/or any benefits in your account will automatically expire and be lost and your access to the Membership will terminate.
7.4 Changes to and discontinuation of the Membership: The Membership and its benefits are offered at ECCO’s sole discretion. ECCO may terminate, cancel, discontinue, suspend, modify or otherwise change the Membership, any part or aspect of or feature of the Membership and/or these Terms and Conditions at any time without prior notice. However, to the extent such changes affect the coupons already received, ECCO will give you prior notice of such changes. In case you disagree with such changes, you may terminate your Membership.
8.1 This Membership and all associated text, audio, video, pictures, music, images, graphics, information, data, content, and other materials displayed on or downloadable via the Membership and/or the ECCO website (hereinafter collectively referred to as “Content”) are the property of, or used with permission, by ECCO and are protected by copyright, trademark and other laws and may not be used except as permitted as part of your Membership or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark, or other proprietary notices from the Membership, the ECCO website, or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.
8.2 Certain trademarks, trade names, service marks and logos, icons, and domain names used or displayed on or via the Membership and/or the ECCO website are registered and unregistered trademarks, trade names and service marks owned by ECCO and/or our affiliates. Other trademarks, trade names, and service marks used or displayed are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained in these Terms and Conditions, the Membership or on the ECCO website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos used or displayed without ECCO’s written permission or the written permission of such third-party owner.
9.1 To the fullest extent permitted by applicable law, ECCO disclaims all warranties of any kind. You accept and agree that neither ECCO nor any of ECCO’s parent companies, subsidiaries, affiliates or partners will be responsible or liable for any (a) loss or damage incurred as a result of your use of the Membership and/or loss or damage arising from suspension, discontinuation, changes or similar of the Membership, (b) inaccuracies or omissions in the Membership or Membership content; (c) Membership interruptions including access delays or access interruptions to the Membership; and/or (f) your use of or participation in Membership activities such as various events described in section 4.1 above.
9.2 To the fullest extent possible permitted by applicable law, ECCO nor any of ECCO’s parent companies, subsidiaries, affiliates or partners will be liable for any indirect, special, incidental, punitive or consequential damages of any kind related to the Membership and your participation therein and ECCO’s liability shall in any event be limited to USD $100.
10.1 ECCO’s failure to enforce or delay in enforcing any of our rights according to these Terms and Conditions shall not constitute a waiver of such right and shall not affect the Terms and Conditions or the interpretation thereof. If any court or relevant authority rules that any of the clauses of these Terms and Conditions are unlawful or unenforceable, the remaining clauses shall remain in full force and effect.
This Section includes an agreement requiring arbitration and a waiver of class and representative actions. It is important that you review this Section, along with the rest of these Terms, carefully. By accepting these Terms, you and ECCO acknowledge and agree that any dispute arising between the parties will be resolved through binding, individual arbitration, subject only to limited exceptions. Neither party may pursue any claim as part of a class, representative, or collective action. You may elect to opt out of the arbitration agreement and corresponding class action waiver as described below.
THIS AGREEMENT REQUIRES INDIVIDUAL ARBITRATION. BY ENTERING INTO THIS AGREEMENT, YOU AND ECCO WAIVE THE RIGHT TO SUE IN COURT, TO SEEK A JURY TRIAL, OR TO PROCEED AS PART OF ANY CLASS ACTION, REPRESENTATIVE ACTION, OR COLLECTIVE ACTION. CERTAIN REMEDIES OR RIGHTS THAT MIGHT BE AVAILABLE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.
11.1 Pre-Arbitration Informal Dispute Resolution. Before either party initiates any formal legal proceeding, including arbitration, both you and ECCO agree to first attempt to resolve any dispute informally. The party raising the dispute will send a written Notice of Dispute to the other, stating the intent to begin an informal conference. Within 30 days of receiving that notice, the parties will meet—either by telephone or videoconference—and will participate in good faith. If the initiating party is represented by counsel, counsel may attend the conference, but the party must also personally participate. If the dispute is not resolved within 60 days of the Notice of Dispute, either party may proceed to a formal action. Completing this informal process is a mandatory condition precedent to initiating arbitration.
11.2 Arbitration Agreement. Except for claims that (1) fall within small-claims court jurisdiction, (2) seek only injunctive relief, or (3) concern the enforceability or validity of intellectual property rights, all disputes between you and ECCO shall be resolved solely through final, binding arbitration. ECCO may bring an action in court to protect its intellectual property rights, and if it prevails, it may recover reasonable attorneys’ fees and costs if allowed by law. All disputes must be resolved on an individual basis; class or collective arbitration is not permitted. Both parties waive the right to a jury trial.
The Federal Arbitration Act (“FAA”) governs this arbitration agreement, and the arbitrator shall apply the applicable substantive law, including any statutes of limitation or conditions precedent, consistent with the FAA.
In any arbitration, the arbitrator shall apply the substantive law of the State of New Hampshire, without regard to its conflict-of-laws rules, to all claims and defenses, consistent with the FAA. Statutes of limitation and any conditions precedent to suit shall also apply.
11.3 Opt-Out Right. You may opt out of this arbitration agreement by providing written notice within 30 days after you first accept the Terms, or for current members or customers, within 30 days of the effective date of revised Terms. To opt out, email legal@ecco.com, include your name, address, phone number, email, and a clear statement that you are opting out of the arbitration provision. If you have already opted out in a timely manner, you do not need to opt out again.
11.4 Authority of the Arbitrator; Court Authority on Certain Matters. The arbitrator has exclusive authority to determine issues regarding his or her jurisdiction and questions relating to the existence, enforceability, scope, or validity of this arbitration agreement. However, only a court—not an arbitrator—will decide: (1) any dispute arising under Section 11.6, including whether any part of Section 11.6 is void, voidable, unenforceable, illegal, or breached; (2) any dispute over the payment of arbitration fees except where Section 11.6 provides otherwise; (3) whether a party has satisfied a condition precedent to arbitration; and (4) which version of this arbitration agreement governs a dispute.
11.5 Administration by the AAA. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, including any then‑available supplementary procedures for consumer disputes. These rules are available at www.adr.org. If any term of this agreement conflicts with the AAA Rules, this agreement will control.
To begin arbitration, a party must send a written demand to the other (for ECCO: ECCO USA, 1 Northeastern Blvd, Salem, New Hampshire, Attn: Legal) and provide two copies of the demand to the AAA. Unless the parties agree otherwise, arbitration will occur in the county associated with your billing address. Proceedings will not be consolidated with other actions except as expressly permitted under Section 11.6.
The arbitrator may decide dispositive motions, award both monetary and injunctive relief, and must issue a written decision describing the essential findings and conclusions, including any damages calculations. The arbitrator’s decision is final and binding, subject only to limited judicial review permitted by the FAA. The award applies only to the parties involved in that arbitration and has no precedential effect. A court with appropriate jurisdiction may enter judgment on the award.
11.6 Coordinated or Mass Arbitration. If you submit an arbitration claim that is similar to the claims of at least 25 other individuals, meaning the claims arise from substantially the same facts, events, or legal theories, and if you and those individuals are represented by the same counsel or by counsel who are coordinating with one another, those claims will be treated as “Related Cases.” When claims qualify as Related Cases, the AAA will administer them using a batching process. The AAA will group the arbitration demands into batches of up to 100 notices per batch, with any remaining notices placed into a final smaller batch, or a single batch if the total number of notices is fewer than 100. One arbitrator will be appointed to preside over each batch, and the AAA will administer all batches at the same time.
Each batch will proceed as a single consolidated arbitration. The parties in that batch will follow one procedural schedule, participate in one hearing if a hearing is held, and pay one set of filing and administrative fees per side for that batch. The arbitrator assigned to a batch will issue one final award for that batch only. The award issued in one batch will have no precedential effect on any other batch of Related Cases.
11.7 Class Action Waiver. You and ECCO agree that any dispute must be brought solely on an individual basis. Neither party may act as a plaintiff or class member in any class, consolidated, representative, or multiple‑plaintiff action. To the fullest extent permitted by law, both parties expressly waive any right to maintain or participate in such proceedings.
11.8 Severability. Except for Sections 11.6 or 11.7, if any portion of this arbitration agreement is found unenforceable, the remainder will continue in effect. If Sections 11.6 or 11.7 are limited, invalidated, or found unenforceable, the arbitration agreement will be null and void unless the parties agree otherwise.
11.9 Venue and Governing Law if Arbitration Does Not Apply. If a court of competent jurisdiction determines that this arbitration agreement does not apply, the laws of the State of New Hampshire will govern. The parties consent to personal jurisdiction and venue in the state and federal courts located in Rockingham County, New Hampshire, and waive any objections related to jurisdiction or venue.
11.10 All other rights when purchasing have been specified in the Terms of Use. In all matters not regulated in these Terms and Conditions and the Terms of Use, the applicable legal regulations in the Territory shall apply.
Last Updated: March 2026