Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ECCO WEB SITE OR MOBILE APPLICATION

Subject to these Terms of Use, ECCO USA, Inc. (referred to herein as “ECCO,” “we,” “us,” and “our”) provides you with access to our web site, including without limitation us.ecco.com and any other microsites or mobile website we operate or use (each referred to herein as the “Web Site” and collectively referred to as the “Web Sites”), and our mobile application (referred to herein as the “App”).

ECCO reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site or the App, terminating any ECCO accounts and/or cancelling any order for products.

1. Acceptance of Terms of Use

BY ACCESSING, USING, AND/OR PURCHASING PRODUCTS VIA THE WEB SITE OR THE APP, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE, OR PURCHASE PRODUCTS AT THIS WEB SITE OR ACCESS, USE, OR PURCHASE PRODUCTS FROM THE APP.

These Terms of Use are available at a link at the bottom of each page on the Web Site or may be accessed from the menu of our App. We reserve the right to change these Terms of Use at any time and from time to time. Please check these Terms of Use before using the Web Site or App to determine whether a change has been made. Your continuing access to or use of the Web Site or App confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site or App.

From time to time, ECCO may supplement these Terms of Use with additional terms pertaining to specific content or events (“Additional Terms”), which Additional Terms may be placed on the Web Site or App to be viewed in connection with the specific content or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms of Use.

2. Use of Web Site and App

You may browse and use the Web Site and App solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost, or use the Web Site or App or any content made available on the Web Site or App: (i) for public or commercial purposes without the express written permission of ECCO; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden, or impair the Web Site or App or interfere with any other party’s use or enjoyment of the Web Site or App.

You will not use the Web Site or App for junk mail, ‘spamming’ solicitations (commercial or non-commercial), chain letters, or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site or App any computer virus, keyloggers, spyware, worms, Trojan horses, timebombs, or other malicious or harmful programming (collectively, “Viruses”). We do not have an obligation to detect the presence of such Viruses. You may not use the Web Site or App in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site or App. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site or App. If you download software or any other content from the Web Site or App, you do so at your own risk.

3. Copyright and Trademarks

The Web Site, App, and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site or the App (the “Content”) are the property of, or used with permission by, ECCO and are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark, or other proprietary notices from the Web Site, App, or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

Certain trademarks, trade names, service marks and logos, icons, and domain names used or displayed on the Web Site or App are registered and unregistered trademarks, trade names and service marks owned by ECCO and/or our affiliates. Other trademarks, trade names, and service marks used or displayed on the Web Site or App are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained on the Web Site or App grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site or App without ECCO’s written permission or the written permission of such third-party owner.

4. User Communications

You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with ECCO on the Web Site or App or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively “User Communications”). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity, or any other applicable laws. ECCO does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site or App. We reserve the right to terminate and/or deny you access to the Web Site or App if we determine, in our sole discretion, that you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site or available on the menu in our App), all User Communications will be treated as non-confidential and nonproprietary information. Accordingly, please do not post, upload, submit, or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment, or attribution. You hereby grant to ECCO and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site or App and have all relevant licenses and consents from any relevant third parties. Further, ECCO and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site or App for any purpose whatsoever including without limitation developing, manufacturing, and marketing products.

You are prohibited from posting, uploading, submitting, sharing, or transmitting any unlawful, threatening, infringing, libelous, defamatory, obscene, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. ECCO will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify ECCO of any objectionable User Communications. We retain the right to remove any or all User Communications in our sole discretion.

5. Personal Information/Privacy Policy

We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for details about what information we collect on this Web Site or through our App and how we use and share such information.

6. Termination/Suspension

We may suspend or terminate your use of the Web Site or App at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site or App at any time without notice. Additionally, we may cancel any order placed through the Web Site or App at any time in our sole discretion.

7. Purchasing Products; Returns

All products purchased from the Web Site are delivered pursuant to a shipment agreement. Accordingly, the risk of loss and title to such purchased products pass to you upon our delivery to a commercial carrier.

We attempt to describe our products as accurately as possible. However, we do not warrant that any product description or other content on the Web Site will be accurate, complete, reliable or error-free. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.

The price for any item purchased from the Web Site is not confirmed until your order is accepted by ECCO. Although we strive to make our Web Site pricing as accurate and up to date as possible, the price you receive at order acceptance may differ from the price displayed for the product on the Web Site.

When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may return it for an exchange or refund of the purchase price you paid minus all shipping charges. We can only accept returns purchased through the Web Site. All purchases made through a department store or an ECCO store must be returned to the original place of purchase.

Just send your unused and unworn item to us within 60 days of shipment, along with a copy of your purchase receipt and a return authorization form (available here) to:

ECCO USA, Inc.
Internet Returns Dept.
16 Delta Drive
Londonderry, NH 03053

Based on your return instructions in the return authorization form, we will issue you a credit to your credit card or send the replacement item. We can only issue credit to the same credit card used for the purchase. If we believe that the product you've returned has been damaged or worn, we will send it back to you as soon as possible. Shipping and handling charges are not refundable. We do not take title to returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

If you have any questions about our returns process, please contact customer services.

8. Pricing Policy

At ECCO.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.

We may offer merchandise on-line at the same price at which it is offered in ECCO stores, and our promotions may follow those that you'll find in the ECCO stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices or may run different promotional events at different times. Additionally, ECCO.com may offer a product, price or promotion that is not available in the stores.

We display the original MSRP and when applicable the current, reduced purchase price on the ECCO.com website, this means that the merchandise was previously offered at the higher price listed. The strikethrough price is used to identify merchandise marked down from the original MSRP.

Strikethrough prices referenced on this website reflect original offering prices from the ECCO.com website or ECCO's stores and are not necessarily the former price for the merchandise. Intermediate markdowns from the original MSRP price may have been taken.

Percentage reductions are off of original MSRP, except where noted.

While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.

We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.

9. Linking

The Web Site or App may contain links to other web sites that are not owned, operated or controlled by ECCO or its affiliates (each a “Third-Party Site”). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site or App. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site or App, you do so entirely at your own risk.

If you intend to create any link from another web site to any page on the Web Site, you will inform us via email at: usmarketing@ecco.com. We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and orders and any applicable ECCO policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

10. Product Warranty; Disclaimer of Warranties

ECCO warrants for a period of one year after purchase date that ECCO-branded products purchased from the Web Site or App are free from defects in manufacturing and materials. This is not a guarantee against normal wear and tear.

YOU EXPRESSLY AGREE THAT USE OF THE WEB SITE, APP, AND CONTENT IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, THE WEB SITE, APP, CONTENT, AND ANY PRODUCTS PURCHASED FROM THE WEB SITE OR APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, ECCO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEB SITE, APP, CONTENT, AND ANY PRODUCTS PURCHASED FROM THE WEB SITE OR APP, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

ECCO MAKES NO WARRANTY THAT THE WEB SITE, APP, CONTENT, OR PRODUCTS WILL MEET YOUR REQUIREMENTS, OR THAT THE WEB SITE, APP, CONTENT, OR YOUR USE THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE, OR ERROR FREE.

ECCO DOES NOT GUARANTEE OR WARRANT THAT THE WEB SITE, APP, OR ANY CONTENT WILL BE FREE OF INFECTION FROM VIRUSES, WORMS, OR OTHER CODE THAT HAS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEB SITE OR APP IS AT YOUR OWN DISCRETION AND RISK.

THE WARRANTY DISCLAIMERS SET FORTH IN THIS SECTION 8 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

11. Limitations of Liability

IN NO EVENT WILL ECCO BE LIABLE FOR ANY DAMAGES, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES (AND DAMAGES FROM LOST PROFITS, INTERRUPTION OF BUSINESS, LOST DATA), WHETHER FORSEEABLE OR NOT, WHICH MAY ARISE OUT OF YOUR ACCESS TO, INABILITY TO ACCESS, OR YOUR USE OF THE WEB SITE, APP, OR CONTENT, OR RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEB SITE OR APP OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, OUR SOLE LIABILITY FOR ANY REASON TO YOU, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, INFORMATION, OR SERVICE PURCHASED BY YOU FROM US THROUGH OUR WEB SITE OR OUR APP. EXCEPT AS EXPRESSLY STATED ON THE WEB SITE OR THE APP, ECCO MAKES NO OTHER WARRANTY REGARDING ANY USE OF, OR ANY TRANSACTIONS ENTERED INTO THROUGH, THE WEB SITE OR APP.

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 9 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

12. Indemnification

Unless prohibited by applicable law, you agree to indemnify and hold harmless each of ECCO, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from or related to your use of this Web Site, the App, OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.  IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

13. Governing Law; Arbitration

We provide our Web Site and App from our offices within the United States. We make no representation that the content on our Web Site or App is appropriate, legal, or available for use in other locations. You may not use or export the content in violation of United States export laws and regulations. These Terms of Use shall be governed by and construed in accordance with the laws of the State of New Hampshire, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or App or your purchase of any products from the Web Site or App shall be settled by arbitration administered by the American Arbitration Association under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration will be conducted in a mutually agreed location unless the parties cannot agree on such location, in which case the arbitration will be conducted in Boston, Massachusetts. You and ECCO agree that any arbitration or other dispute resolution proceedings will be conducted only on an individual basis and not in a class action or similar consolidated action. If, for any reason, a claim proceeds in court, rather than in arbitration, you and ECCO each waive any right to a jury trial. Notwithstanding any other provision in these Terms of Use, ECCO may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

14. Remedies for Breach of these Terms by You

Without limiting any other rights or remedies, in the event that ECCO determines, in its sole discretion, that you have breached any portion of these Terms of Use, or have otherwise demonstrated conduct that ECCO deems to be inappropriate or unacceptable in its sole discretion, ECCO reserves the right to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site or App; (iii) discontinue your access to the Web Site or App, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action; and/or (v) any other action which ECCO deems to be appropriate.

If your ability to access and/or use the Web Site, App, or any other service provided to you by ECCO is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, App, or any other service provided by ECCO, through use of a different member name or otherwise.

15. Copyright Complaints

We respect the intellectual property of others, and we expect users of the Web Site or App to do the same. Pursuant to Title 17 U.S.C. § 512(c), if you believe that your work has been copied and is accessible on our Web Site or App in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

Website Copyright Inquiry ECCO USA, Inc.
16 Delta Drive
Londonderry, NH 03053
or, via e-mail to: usmarketing@ecco.com

All claims of copyright infringement must be in writing and must include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site or App where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

16. Children

Access to and use of the Web Site or App is made available only to people who can form legally binding agreements under applicable law. The Web Site and App are intended for a general audience and are not intended to be used by children under the age of 16. If you allow your minor child or a child for whom you are a legal guardian (a “Minor”), to access the Web Site or App, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor’s access to and use of the Web Site or App; and (iii) the consequences of any use of the Web Site or App by such Minor. Pursuant to Title 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material and information that is harmful to minors. Information identifying current providers of such protections is available at the GetNetWise web site //www.getnetwise.org/ (GetNetWise is not owned, operated, endorsed by or affiliated with ECCO).

17. Miscellaneous

In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of these Terms of Use will remain in full force and effect. Any failure by ECCO to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of ECCO’s right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

You represent to ECCO that you have the authority to access and use the Web Site or App according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site or App) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings. You consent to receive communications from us electronically. We may communicate with you by email or by posting notice on this site. You agree that any notices, disclosures, amendments or other communications provided to you electronically satisfy any requirement, legal or otherwise, that such communication be in writing.

18. Bulk Purchase and No Resale Policy

ECCO does not permit bulk buying for purposes of resale. Although we would like to sell as many ECCO products as possible, we also want customers to benefit from ECCO’s footwear knowledge, experience, and service. ECCO’s reputation as one of the premier footwear brands in the world is based on superior service. Whether in ECCO retail stores or at ECCO’s ecommerce site, we ensure you receive the right shoe for you in the right size. If your ECCO shoes don’t fit or you are otherwise unsatisfied and you purchased them at us.ecco.com, you may return them by mail or to an authorized ECCO store in accordance with ECCO’s Returns Policy. Likewise, ECCO products purchased at us.ecco.com are covered by ECCO’s Standard Warranty. Products purchased from unauthorized resellers are not eligible for return or warranty coverage.

To be clear, if you purchase a pair of ECCO shoes for personal use and decide to resell them later, that is permissible. Likewise, under certain circumstances, we may permit bulk purchases for promotional proposes or specific events. As a general matter, however, purchasing in bulk solely for purposes of resale is prohibited.

You may purchase no more than ten separate ECCO products in any one order. If you require more than ten products for personal use or gifts, you may place more than one order. However, repeated purchases amounting to more than ten products may be scrutinized to ensure they are not intended for resale. Orders determined to be for resale may be rejected.

ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO’S NO RESALE.  PRODUCTS PURCHASED FOR RESALE ARE NOT ELIGIBLE TO BE RETURNED UNLESS DEFECTIVE.

19. Contact Us

We welcome your comments and questions. Please contact us at:

ECCO USA, Inc.
Attn: Web Site Inquiries
16 Delta Drive
Londonderry, NH 03053

Copyright © 2012 ECCO USA, Inc. All rights reserved. Any rights not expressly granted herein are reserved.

LAST UPDATED: November 2020