ECCO reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site or the App, terminating any ECCO accounts and/or cancelling any order for products.
2. Use of Web Site and App
You will not use the Web Site or App for junk mail, ‘spamming’ solicitations (commercial or non-commercial), chain letters, or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site or App any computer virus, keyloggers, spyware, worms, Trojan horses, timebombs, or other malicious or harmful programming (collectively, “Viruses”). We do not have an obligation to detect the presence of such Viruses. You may not use the Web Site or App in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site or App. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site or App. If you download software or any other content from the Web Site or App, you do so at your own risk.
3. Copyright and Trademarks
Certain trademarks, trade names, service marks and logos, icons, and domain names used or displayed on the Web Site or App are registered and unregistered trademarks, trade names and service marks owned by ECCO and/or our affiliates. Other trademarks, trade names, and service marks used or displayed on the Web Site or App are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained on the Web Site or App grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site or App without ECCO’s written permission or the written permission of such third-party owner.
4. User Communications
You are prohibited from posting, uploading, submitting, sharing, or transmitting any unlawful, threatening, infringing, libelous, defamatory, obscene, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. ECCO will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.
We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify ECCO of any objectionable User Communications. We retain the right to remove any or all User Communications in our sole discretion.
We may suspend or terminate your use of the Web Site or App at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site or App at any time without notice. Additionally, we may cancel any order placed through the Web Site or App at any time in our sole discretion.
7. Purchasing Products; Returns
All products purchased from the Web Site are delivered pursuant to a shipment agreement. Accordingly, the risk of loss and title to such purchased products pass to you upon our delivery to a commercial carrier.
We attempt to describe our products as accurately as possible. However, we do not warrant that any product description or other content on the Web Site will be accurate, complete, reliable or error-free. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.
The price for any item purchased from the Web Site is not confirmed until your order is accepted by ECCO. Although we strive to make our Web Site pricing as accurate and up to date as possible, the price you receive at order acceptance may differ from the price displayed for the product on the Web Site.
When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may return it for an exchange or refund of the purchase price you paid minus all shipping charges. We can only accept returns purchased through the Web Site. All purchases made through a department store or an ECCO store must be returned to the original place of purchase.
Just send your unused and unworn item to us within 60 days of shipment, along with a copy of your purchase receipt and a return authorization form (available here) to:
ECCO USA, Inc.
Internet Returns Dept.
16 Delta Drive
Londonderry, NH 03053
Based on your return instructions in the return authorization form, we will issue you a credit to your credit card or send the replacement item. We can only issue credit to the same credit card used for the purchase. If we believe that the product you've returned has been damaged or worn, we will send it back to you as soon as possible. Shipping and handling charges are not refundable. We do not take title to returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.
If you have any questions about our returns process, please contact customer services.
8. Pricing Policy
At ECCO.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.
We may offer merchandise on-line at the same price at which it is offered in ECCO stores, and our promotions may follow those that you'll find in the ECCO stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices or may run different promotional events at different times. Additionally, ECCO.com may offer a product, price or promotion that is not available in the stores.
We display the original MSRP and when applicable the current, reduced purchase price on the ECCO.com website, this means that the merchandise was previously offered at the higher price listed. The strikethrough price is used to identify merchandise marked down from the original MSRP.
Strikethrough prices referenced on this website reflect original offering prices from the ECCO.com website or ECCO's stores and are not necessarily the former price for the merchandise. Intermediate markdowns from the original MSRP price may have been taken.
Percentage reductions are off of original MSRP, except where noted.
ECCO is required by law to collect applicable sales tax. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped or picked up, the standard sales tax rate in that area and the total dollar amount of your order. Some states regulate that we must charge tax on the shipping charges as well. The taxes are calculated by taking our NH distribution center as the sending point. However, the product(s) may be shipped directly from our stores. In this case, the tax amount will be recalculated to reflect this change as applicable.
While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.
We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.
The Web Site or App may contain links to other web sites that are not owned, operated or controlled by ECCO or its affiliates (each a “Third-Party Site”). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site or App. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site or App, you do so entirely at your own risk.
If you intend to create any link from another web site to any page on the Web Site, you will inform us via email at: firstname.lastname@example.org. We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and orders and any applicable ECCO policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.
10. Product Warranty; Disclaimer of Warranties
ECCO warrants for a period of one year after purchase date that ECCO-branded products purchased from the Web Site or App are free from defects in manufacturing and materials. This is not a guarantee against normal wear and tear.
YOU EXPRESSLY AGREE THAT USE OF THE WEB SITE, APP, AND CONTENT IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, THE WEB SITE, APP, CONTENT, AND ANY PRODUCTS PURCHASED FROM THE WEB SITE OR APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, ECCO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEB SITE, APP, CONTENT, AND ANY PRODUCTS PURCHASED FROM THE WEB SITE OR APP, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
ECCO MAKES NO WARRANTY THAT THE WEB SITE, APP, CONTENT, OR PRODUCTS WILL MEET YOUR REQUIREMENTS, OR THAT THE WEB SITE, APP, CONTENT, OR YOUR USE THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE, OR ERROR FREE.
ECCO DOES NOT GUARANTEE OR WARRANT THAT THE WEB SITE, APP, OR ANY CONTENT WILL BE FREE OF INFECTION FROM VIRUSES, WORMS, OR OTHER CODE THAT HAS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEB SITE OR APP IS AT YOUR OWN DISCRETION AND RISK.
THE WARRANTY DISCLAIMERS SET FORTH IN THIS SECTION 8 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
11. Limitations of Liability
IN NO EVENT WILL ECCO BE LIABLE FOR ANY DAMAGES, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES (AND DAMAGES FROM LOST PROFITS, INTERRUPTION OF BUSINESS, LOST DATA), WHETHER FORSEEABLE OR NOT, WHICH MAY ARISE OUT OF YOUR ACCESS TO, INABILITY TO ACCESS, OR YOUR USE OF THE WEB SITE, APP, OR CONTENT, OR RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEB SITE OR APP OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, OUR SOLE LIABILITY FOR ANY REASON TO YOU, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, INFORMATION, OR SERVICE PURCHASED BY YOU FROM US THROUGH OUR WEB SITE OR OUR APP. EXCEPT AS EXPRESSLY STATED ON THE WEB SITE OR THE APP, ECCO MAKES NO OTHER WARRANTY REGARDING ANY USE OF, OR ANY TRANSACTIONS ENTERED INTO THROUGH, THE WEB SITE OR APP.
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 9 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
13. Governing Law; Arbitration
14. Remedies for Breach of these Terms by You
If your ability to access and/or use the Web Site, App, or any other service provided to you by ECCO is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, App, or any other service provided by ECCO, through use of a different member name or otherwise.
15. Copyright Complaints
We respect the intellectual property of others, and we expect users of the Web Site or App to do the same. Pursuant to Title 17 U.S.C. § 512(c), if you believe that your work has been copied and is accessible on our Web Site or App in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:
Website Copyright Inquiry ECCO USA, Inc.
16 Delta Drive
Londonderry, NH 03053
or, via e-mail to: email@example.com
All claims of copyright infringement must be in writing and must include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site or App where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Access to and use of the Web Site or App is made available only to people who can form legally binding agreements under applicable law. The Web Site and App are intended for a general audience and are not intended to be used by children under the age of 16. If you allow your minor child or a child for whom you are a legal guardian (a “Minor”), to access the Web Site or App, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor’s access to and use of the Web Site or App; and (iii) the consequences of any use of the Web Site or App by such Minor. Pursuant to Title 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material and information that is harmful to minors. Information identifying current providers of such protections is available at the GetNetWise web site //www.getnetwise.org/ (GetNetWise is not owned, operated, endorsed by or affiliated with ECCO).
18. Bulk Purchase and No Resale Policy
ECCO does not permit bulk buying for purposes of resale. Although we would like to sell as many ECCO products as possible, we also want customers to benefit from ECCO’s footwear knowledge, experience, and service. ECCO’s reputation as one of the premier footwear brands in the world is based on superior service. Whether in ECCO retail stores or at ECCO’s ecommerce site, we ensure you receive the right shoe for you in the right size. If your ECCO shoes don’t fit or you are otherwise unsatisfied and you purchased them at us.ecco.com, you may return them by mail or to an authorized ECCO store in accordance with ECCO’s Returns Policy. Likewise, ECCO products purchased at us.ecco.com are covered by ECCO’s Standard Warranty. Products purchased from unauthorized resellers are not eligible for return or warranty coverage.
To be clear, if you purchase a pair of ECCO shoes for personal use and decide to resell them later, that is permissible. Likewise, under certain circumstances, we may permit bulk purchases for promotional proposes or specific events. As a general matter, however, purchasing in bulk solely for purposes of resale is prohibited.
You may purchase no more than ten separate ECCO products in any one order per day. Additionally, no more than six items of the same style and color per customer per day. If you require more than six products for personal use or gifts, you may place more than one order. However, repeated purchases amounting to six or more products may be scrutinized to ensure they are not intended for resale. Orders determined to be for resale may be rejected.
ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO’S NO RESALE. PRODUCTS PURCHASED FOR RESALE ARE NOT ELIGIBLE TO BE RETURNED UNLESS DEFECTIVE.
19. Contact Us
We welcome your comments and questions. Please contact us at:
ECCO USA, Inc.
Attn: Web Site Inquiries
16 Delta Drive
Londonderry, NH 03053
Copyright © 2012 ECCO USA, Inc. All rights reserved. Any rights not expressly granted herein are reserved.
LAST UPDATED: November 2020