Return In Store

You can return your ECCO online purchase to any of our company owned ECCO Retail Store or ECCO Outlet.

Independent retailers that carry ECCO shoes do not accept returns from Please bring the following items with you when returning to an ECCO store:

  • Order and email shipping confirmation
  • Packing list that was included with your purchase
  • The merchandise in unworn condition and in the original box
  • Valid ID
  • Your original form of payment

Please note: PayPal orders will be given store merchandise credit only.