You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. ECCO owned and operated stores returns are limited to 2 pairs per day per customer. See our return policy for more information.

For Buy Online and Pick Up In Store, any store associate can help you process the return, just bring the order confirmation number and a valid government-issued photo ID, such as driving license or passport.

Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:

• Order and email shipping confirmation
• Packing list that was included with your purchase
• The merchandise in unworn condition and in the original box
• Valid ID
• Your original form of payment. 

Please note: PayPal orders will be given store merchandise credit only

If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Returns should be shipped within 30 days of the original shipment with the receipt from your us.ecco.com purchase. Items must be unused and unworn in order to be accepted for a return and a refund.

We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment. If you do not have this, Click here for a return form. At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

See our return policy for more information.

Returns should be sent to:
Ryder System Inc.
8862 E County Rd 100 S
Avon, USA-IN 46123

We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item in your size/color. We suggest that you send your return back and place a new order at the same time. If you need help, please email our Customer Service Team via email at eccousa@ecco.com