Return by Mail
If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.
At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
Returns should be shipped within 60 days of the original shipment with the receipt from your us.ecco.com purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase.
We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment.
Click here for a returns form.
Please contact Customer Service with any questions at:
Mon-Fri 9am - 6pm EST.
We are closed Sat and Sun.
Returns should be sent to:
ECCO Internet, Inc.
8 Akira Way
Londonderry, NH 03053
Attn: Returns Department