Return By Mail

If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Return on socks are only accepted if the socks are unworn and the packaged is unopened.

ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO'S NO RESALE POLICY. PRODUCTS PURCHASED FOR RESALE ARE NOT ELIGIBLE TO BE RETURNED UNLESS DEFECTIVE.

Returns should be shipped within 60 days of the original shipment with the receipt from your us.ecco.com purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment.
Click here for a returns form.

Please contact Customer Service with any questions at:
1-877-240-2365
Mon-Thurs: 9am-6pm EST Fri: 9am-6pm EST
We are closed Sat and Sun.
Returns should be sent to:

ECCO Internet, Inc.
8 Akira Way

Londonderry, NH 03053
Attn: Returns Department

Need Help?

Call Us

Reach out to us via email using our contact form

Call Us

Ask your questions via chat

Return By Mail

If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Return on socks are only accepted if the socks are unworn and the packaged is unopened.

ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO'S NO RESALE POLICY. PRODUCTS PURCHASED FOR RESALE ARE NOT ELIGIBLE TO BE RETURNED UNLESS DEFECTIVE.

Returns should be shipped within 60 days of the original shipment with the receipt from your us.ecco.com purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment.
Click here for a returns form.

Please contact Customer Service with any questions at:
1-877-240-2365
Mon-Thurs: 9am-6pm EST Fri: 9am-6pm EST
We are closed Sat and Sun.
Returns should be sent to:

ECCO Internet, Inc.
8 Akira Way

Londonderry, NH 03053
Attn: Returns Department

Need Help?

Call Us

Reach out to us via email using our contact form

Call Us

Ask your questions via chat