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No, at this time us.ecco.com only ships domestically
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. ECCO owned and operated stores returns are limited to 2 pairs per day per customer. See our return policy for more information.
For Buy Online and Pick Up In Store, any store associate can help you process the return, just bring the order confirmation number and a valid government-issued photo ID, such as driving license or passport.
Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:
- Order and email shipping confirmation
- Packing list that was included with your purchase
- The merchandise in unworn condition and in the original box
- Valid ID
- Your original form of payment.
Please note: PayPal orders will be given store merchandise credit only
Please contact ECCO Customer Service should you need to cancel your order via email at eccousa@ecco.com.
After you place your order, your card will be authorized for the total order amount. When your order is picked up, the transaction will be finalized and your credit card will be charged.
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