We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to clicking the ‘Place Order’ button on the checkout page.

You need to receive the order and then return it (in accordance with our return policy) for a refund.

You can return your product in one of our ECCO stores or by mail. We are unable to refund your cost of shipping and handling if you decide you do not want an order after it has been sent to our warehouse for processing.